GemMakeup FAQs

Travel

Where are you based?

I am a mobile makeup artist based in Dartford, Kent. DA1 area.

Where will you travel too?

For bridal bookings I will travel where required. The main 4 counties I cover are London, Kent, Essex and Surrey. For full face glam (night makeup or occasion makeup)

I am only available within Kent. 

How do you calculate travel charges?

Travel charges are based upon 45p per mile there and back (rounded up) if the location is over 20 miles away. Any toll charges, parking charges or additional charges will be added on top. Please ensure you are aware of my travel charges and how they may apply to your booking before enquiring. 

Bridal

Do you have a minimum booking requirement for bridal?

Yes, the minimum booking requirement for wedding bookings is x3. This is for weddings that fall on Thursday - Sunday. Bank Holidays also have a minimum booking requirement of x3. Flower girls are not included in booking numbers due to being a free service.  

How many makeups will you do in one booking?

I am comfortable to take on x6 makeups within 1 booking. I can help you find an assisting artist for any extra makeups added. 

How long do you take per person?

My timings will vary per person and per booking depending on the style of makeup chosen. I average my bridal bookings (bridesmaid and mothers of) makeup to take roughly 45 minutes per person. I ideally like to spend around 1hour 15 minutes on the bride. I always allow a little extra timing on my bookings by 15 minutes should we run over. Please allow enough time from myself arriving to set up before I start the first makeup. 

Are you insured?

Yes, I am a fully insured specialist member with BABTAC. My insurance can be supplied on request to bridal venues or hotels only. Please request your venue to contact me on the following email address for more details. makeup.gem@yahoo.com

What happens once all makeups have been completed?

Once everyones makeup has been completed I will begin to tidy my work area and then request each person come back to me in order of makeups completed for top ups. Photographer images may be taken in this time also. I will also stay until you all have your dresses on to ensure makeup is perfect up until the minute you leave. Nothing is too much and I hope that I can be a calm presence to your big day. 

One of my bridesmaids no longer wants makeup done, what do I do?

Upon booking you will be sent GemMakeup bridal T+Cs which will state bookings, once agreed, cannot change in numbers. To avoid money loss for yourselves I always suggest asking someone else if they would like their makeup done as a replacement. 

How many of my bridal party should have a trial?

It is compulsory for the bride to have a bridal trial. However it is totally optional for any of your bridal party to have a trial. To have timings run smoother on the wedding day I usually suggest for at least 1 bridesmaid to have a trial so we can pre decide the bridesmaids look. I strongly recommend any 'mothers of' to have trials if they have never had their makeup done before and are in any way anxious about the makeup. 

Do you do any bridal offers or packages?

Unfortunately I do not have any bridal offers or packages at this current time. Pricing is on a per person basis and enquiry basis only. Seasonally I may have offers for a short period of time which I will actively post on my social pages. To view my social pages please click here.

How can I enquire for bridal makeup/bookings?

To enquire for bridal bookings please use my contact form linked here.

What booking options do you offer?

I offer three options of booking. These are listed in my bridal T+Cs. To view my current 2020-2021 Bridal T+Cs please click here. to View my 2022-2023 Bridal T+Cs please click here.

What happens if I have to move my wedding date due to government guidelines? (Covid19 Only)

Please know Gemma will do her best to deal with this situation quickly and make it as stress free as possible for you. Gemma is happy to move any bridal bookings should the government guidelines affect your booking, meaning your wedding cannot go ahead by law. Please ensure you contact Gemma prior to securing a new date to have the best chance of her being available. Your booking will be fully transferred to a new date, at no additional costing if before 1st Jan 2022, and a new updated invoice will be sent with the correct dates on. Please also be aware your deadline payment date will also move accordingly and will be due 1 month prior to your new wedding date. 

If in the unfortunate case Gemma is unavailable for your new wedding date 2 options will be given. Option 1: You can use the deposit for any future bookings or gift this to another person. This would help support a small business at a difficult time. Option 2: a refund. A refund is only applicable if by law your wedding cannot go ahead and Gemma is unavailable for your new date. Your deposit will be refunded. However, you will not be refunded for any services already carried out such as trials. You will then be refunded the difference.

What happens if I chose to move my wedding out of personal choice? (Weddings are legally allowed to be carried out)

Should you chose to move your booking for personal reasons but the government guidelines state weddings can legally be carried out the following would apply to you. Gemma will move your booking to a new date subject to availability. Should Gemma not be available for your new date you will lose your deposit. If you move your date to a new date in 2021 your quote will not change due to pricing for 2020-2021 being the same. Should you wish to move your booking to 2022 or 2023, new pricing will apply to your booking and Gemma will re quote you and update your invoice accordingly. 

Gemma will aim to provide the best customer service and accommodate all requests where possible. However refunds will not be given unless by law and government guidelines result in your wedding not being able to take place and Gemma is no longer available. Any decisions made will be at Gemma's discretion or out of goodwill. Please kindly ask for what options are available to you to ensure the problem is fixed in a professional and stress free manor.

What happens if I chose to not rebook my wedding in with you and cancel?

This will result in loss of deposit as you, the client are cancelling the booking. This policy is also in GemMakeup T+Cs, click here to view.

Full glam bookings

How much do you charge?

Please click here to view my occasion makeup price list.

How long do you take per person?

Full glam makeup takes around 1 hour per person. Please allow enough time from your booking before you need to leave. I take around 15 minutes to set up prior to the makeup application and also 15 minutes packing away. Please always add on an additional 30 minutes to my booking time given to ensure you have enough time spare before you need to be ready for your event.

Do you require a deposit?

Yes. All bookings require a deposit. Without a deposit your booking will not be secured and will also not be written into my diary. I require a £20 deposit per person plus any travel on top. This deposit is non-refundable should you cancel your booking. The deposit is transferable but this can only be done once before you lose your deposit. Deposits are expected to be paid within 24 hours of Gemma supplying the transfer details to you. Slots will only be held at Gemma's discretion.  

What information do you need for enquiries?

Please supply the following information when enquiring:

-Date required

-Time required

-How many people are you booking for?

-Location e.g.: Strood, Dartford, Hoo, Sevenoaks etc - or a postcode

 
GemMakeup | Kent, United Kingdom | makeup.gem@yahoo.co.uk
 
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